Silverland Jewelry & Gifts offers a 100% satisfaction guarantee with your purchase. You can
return your purchases for any reason whatsoever if they have not been
personalized or custom made. Note our store's 5 star rating from our customers. We received this rating by offering a superior product, excellent customer service and being responsive and reasonable with our customers.. We want to work with you, not take advantage of you. if you have any questions, just call, IM or email and we'll answer you personally. We are especially happy to let you know ahead of time if an item is returnable.
Shipping Costs are non-refundable - unless we made a mistake. This is true whether or not you were charged shipping with your original order. Your order will be fully refunded less the ACTUAL shipping cost, and only the cost of shipping. If we made a mistake, we'll supply you with a prepaid return label or refund your cost.
Please note that you must request a return authorization number either by calling or emailing. The number must be on the outside of the package. |
Returns must be made within 30 days of receipt. Call or email us within the 30 days and we'll be happy. We will issue a return authorization number. YOU MUST PUT THE RETURN AUTHORIZATION NUMBER ON THE OUTSIDE OF THE PACKAGE, OTHERWISE WE WILL NOT OPEN YOUR RETURN AND SEND IT BACK TO YOU UNOPENED. If for some reason, you need longer than 30 days, contact us and we'll give you an extension if possible.
Of course, to take advantage of the return policy, the item(s) must be
unused and unaltered. You will need to return the items packed properly with the invoice. We would appreciate an email or
phone call to let us know that you are returning some or all items you ordered. To be sure
that we receive returns, please send your returned merchandise
in a way that you/we can get verification that it was shipped and received.
Please note that custom made, embroidered or engraved items are not returnable,
unless the product is defective or we made an error.
If you are unsure if you are ordering a custom item, please call, chat, or email prior to purchase. We will give you an absolute answer. |
We cannot make refunds on jewelry that was made custom to your specifications (unless you chose 16-inch necklace, standard 7-inch bracelet in white or light creamrose (ivory) pearls and/or clear crystal or AB crystal). Sometimes we can remake your jewelry, change crystal colors or add additional features. There will be a additional charge. If you simply cannot use the custom product, we will consider a restocking fee. The fee is a minimum of 25% and applies only if we can take the item apart and restock the pieces.
All items made using 14K Gold filled are considered custom.
There are items, like Camilla and Kristin, that once made cannot be remade or taken apart. This is because of the construction of the necklaces and bracelets. We crimp the pearls or crystals in place on a delicate chain. It would completely destroy the piece to try to take it apart.
Our goal is 100% satisfaction, and you will get superior customer service.
Jewelry Inspection Policy:
Because we know your wedding day is so important, and your jewelry
is such an integral part of the total look, we want you to be sure
that you have an opportunity to select exactly the right jewelry with
your and your bridesmaids dresses. We would love to send you several standard items to try with your dress. This will allow you to try on everything together, in the comfort
of your home (or at your fitting), and not be pressured to select
wedding jewelry from the bridal shop. We have lots to choose from and are happy to send you several sets to try on.
Ordering Jewelry For Inspection
If you would like to receive items for inspection, tell us at checkout
that you want the "10 Day Free Inspection." This note should be entered in the "comments" block (below the spot you enter your email address) on the checkout page. We will ship these items to you and not charge your account during the inspection period. If you would prefer, call and we will make a note of your credit information. This way, you don't even need to enter an order. You will be charged shipping costs for sample jewelry shipments unless your final order is over $99.
When you decide what you want,
you can either do nothing (if the jewelry you have is perfect) and we will charge you after 10 days, or
let us know by phone or email that you are returning some
or all items. Simply return any item(s) you do not wish to
keep.
Our jewelry inspection policy applies to one set each of standard jewelry items only, i.e., we can't send 10 sets of one item for inspection, but we will send multiple sets of different styles. The sample jewelry that we send may be in stock sample sets. You won't necessarily be able to order samples in your colors, but if we happen to have a set already made up in your color, we will send it.. We will send loose samples of crystal and pearl colors that you want to see at the time you order jewelry for inspection. This will help you decide exactly the right color.
You will be charged for the shipping method chosen unless your final order is $99.
|
Do not hesitate to call or email us for a consultation. We have lots of experience that we are happy to share with you to make your selection easier.
SAMPLES
As part of our customer service, we'll send you sample crystals and pearls in the colors you want to see. You can order these from our Samples page. There is no charge for these samples, but there is a modest shipping charge (currently $2.25). If you're ordering jewelry for inspection (or anything else), there is no additional cost for samples.
COMPLIMENTARY RUSH SERVICE FOR CUSTOM JEWELRY
Meeting your deadline is of utmost importance to us. Fill out the "Event Date" on the check out page. We take this date very seriously and will let you know immediately our ability to meet your date (by "Event Date" we mean have your jewelry in your hand). We will not accept an order if we cannot meet your date. We believe this is a joint venture to work toward getting your jewelry in time for your date. We will move your jewelry up in our production schedule, and you may need to pay a bit extra for us to get it to you if you have ordered custom jewelry with less than 2 weeks lead time.
