We cannot make full refunds on jewelry that was made custom to your specifications (unless you chose sterling silver, 16-inch or 18-inch necklace, standard 7-inch bracelet in white or light creamrose (ivory) pearls and/or clear crystal or AB crystal). Sometimes we can remake your jewelry, change crystal colors or add additional features. There will be a additional charge. If you simply cannot use the custom product, we will consider a restocking fee. The fee is a minimum of 25% and applies only if we can take the item apart and restock the pieces. Upgraded boxes are non-returnable and non-refundable. All items made using 14K Gold filled are considered custom. There are items, like Camilla, Amanda and Kristin, that once made cannot be remade or taken apart. This is because of the construction of the necklaces and bracelets. We crimp the pearls or crystals in place on a delicate chain. It would completely destroy the piece to try to take it apart. We have noted on the pages that you can purchase these items that these are not returnable once made in custom colors. White and Light Creamrose pearls and clear crystal and crystal AB are not custom and are returnable and fully refundable if made in 16 or 18 inch lengths in sterling silver. However, if you choose other colors of crystals and pearls, we cannot refund your purchase. If you have any question about the returnablility of an item, we suggest you call or email for clarification prior to purchase. We do have experts on hand to answer your questions during all published store hours. Our goal is 100% satisfaction, and you will get superior customer service.

Jewelry Inspection Policy:

Because we know your wedding day is so important, and your jewelry is such an integral part of the total look, we want you to be sure that you have an opportunity to select exactly the right jewelry with your and your bridesmaids dresses. We would love to send you several standard items to try with your dress (up to 3 sets). This will allow you to try on everything together, in the comfort of your home (or at your fitting), and not be pressured to select wedding jewelry from the bridal shop. We have lots to choose from and are happy to send you several sets to try on.

Ordering Jewelry For Inspection If you would like to receive items for inspection, call us during store hours (Monday through Saturday 10am until 7pm eastern time) and let one of our experienced staff help you. We will ship these items to you, your only charge will be for standard shipping fees (normally about $7.75). We will ship items that have already been made from our inventory. This way you can check out sizes, quality and the look. When you decide what you want, you can either do nothing (if the jewelry you have is perfect) and we will charge you after 10 days, or let us know by phone or email that you are returning some or all items. Simply return any item(s) you do not wish to keep. Our jewelry inspection policy applies to one set each of standard jewelry items only, i.e., we can't send 10 sets of one item for inspection, but we will send multiple sets of different styles. The sample jewelry that we send may be in stock sample sets. You won't necessarily be able to order made up jewelry in your colors, but if we happen to have a set already made up in your color, we will send it.. We will send loose samples of crystal and pearl colors that you want to see at the time you order jewelry for inspection. This will help you decide exactly the right color. Large wedding parties are especially encouraged to take advantage of the jewelry inspection program. Some of our handmade products are expensive to make and we don't want to have a large inventory of one color, one style. So, once you have received samples of the jewelry in person and make an order of 5 or more sets, this is a final sale. Another option will be for us to make one set from your order, send it to you for final approval. This applies only to handmade jewelry items. .We want to be reasonable with you and hope you will be with us. You will be charged for the shipping method chosen unless your final order is $129.

 

 

SAMPLES

As part of our customer service, we'll send you sample crystals and pearls in the colors you want to see. You can order these from our Samples page. There is no charge for these samples, but there is a modest shipping charge (currently $2.25). If you're ordering jewelry for inspection (or anything else), there is no additional cost for samples.

If you order jewelry and are not completely sure about the color, ask us to send samples of crystals or pearls before we make your sets. This will be done at no charge and your order will be put on the production schedule. This way you won't lose time in getting the exact right color. Just make a note at checkout in the "custom jewelry instructions" box which colors you want and that you are in a hurry. The samples will ship within a day or two and your order will be added to our production schedule. Another big benefit of ordering and then getting samples is that we can help you even more by determining the size and colors you will want to see.

COMPLIMENTARY RUSH SERVICE FOR CUSTOM JEWELRY

Meeting your deadline is of utmost importance to us. Fill out the "Must Receive By Date" on the check out page. We take this date very seriously and will let you know immediately our ability to meet your date (by "Event Date" we mean have your jewelry in your hand). We will not accept an order if we cannot meet your date. We believe this is a joint venture to work toward getting your jewelry in time for your date. We will move your jewelry up in our production schedule, and you may need to pay a bit extra for us to get it to you if you have ordered custom jewelry with less than 2 weeks lead time.

Return Address: SLJ Shipping Center, 6325 #11 Falls of Neuse Road, Raleigh NC 276015

 

 

Email us at sales@silverlandjewelry.com .