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Facts About Delivery Times

All shipping dates are calculated from time of shipping - not from time of order. Additional time is required to make custom jewelry, embroidery and engraved items.

 

CUSTOM JEWELRY -- Custom Jewelry takes extra time - we get extremely busy during the peak season and ask for 2 weeks to ship your custom jewelry. However, you can move up in the production schedule if you elect to purchase rush shipping (click this link for the option). You can always call and ask us what the current schedule is and when you can expect your jewelry to arrive. The current schedule is posted on our home page as well. NOTE: On the check out page (this is the page that you give your credit information) you are asked to provide a "Need By Date." We do take this seriously. You can also tell us anything we need to know about your custom jewelry order in the block on this page entitled "Custom Jewelry Instructions." We will contact you if you have set a time that we cannot meet. You know that you are ordering custom jewelry when you are asked for "Pearl Color" "Crystal Color" "Necklace Length" "Earring Style" "Select Material Used in Construction" This means that we are handmaking this jewelry custom to your order! If you are not sure, please ask. We are available by phone, email and chat.

Every effort will be made to ship your order within 2 days unless you have chosen a custom product, engraving or embroidery. PLEASE NOTE: All Handmade Jewelry Takes Extra Time!

For your convenience we have added a shipping calculator on our shopping cart page. Simply enter your zip or other postal code, select a shipping method and push the apply button. Your shipping charges will be calculated for you. From time to time, there are inconsistencies in our system. Ask if your shipping does not appear to be correct. Or if we notice that you have paid too much, we will make an adjustment for you.

We have added an IN STORE PICKUP option for our local customers. There will be no shipping charge for items we make instore for the items you pick up. We do have several partner/suppliers that drop ship for us. There is a charge for this service. We will contact you with any charges for these items - regardless of the shipping charges computed for your order.

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  If you have any questions please call us toll free at 1-866-658-4567 or directly at 919/878-5590 or by email at the address between the brackets {{sales@silverlandjewelry.com}}